WATCH REPAIRS

We are the approved UK service centre for Traser® / H3 watches.

We carry out repairs and servicing to Traser® / H3 original watches. We can give an estimate before proceeding with any work.

In certain cases we will have to charge a handling charge. This is likely where,

  1. If you do not approve the estimate, you may ask us to return the watch without repair,

  2. We feel that the watch is beyond economical repair and,

  3. Parts for the watch are no longer available.

In such circumstances we would charge a handling fee to cover time and postage. For returning the watch by special delivery - £4.95

Before sending your watch to us please read the following instructions.

  1. Ensure that the watch is well protected to avoid damage during transit.

  2. We advise you send using Recorded delivery or special delivery.

  3. Enclose a letter describing the problem and your requirements as fully as possible.

  4. Make sure that you have enclosed your name and address and any contact details (e-mail address or daytime telephone number)

  5. It would be helpful if you wrote your address on the outside of the parcel.

SERVICE AND REPAIR COSTS

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When you return your watch to us for repair/service your watch will undergo a thorough service routine. This includes:

1. All "O" rings and seal gaskets will be inspected and replaced as necessary.

2. The case and bracelet will be cleaned

3. The battery will be tested and replaced if over 12 months old.

4. The movement will be inspected and tested for health i.e. circuit tested for consumption, rate and mechanical function

5. Strap pins will be replaced

6. The bezel will be removed, inspected, cleaned and reset for function

7. On assembly your watch will be pressure tested for water resistance prior to despatch to you. (See notes on water resistance)

You will receive a work sheet showing work and tests done. This service cost is £28.00 which includes return special delivery.

We will not carry out additional work without first contacting you. Additional parts if replaced during service with your permission cost:

1. New mineral crystal £7

2. New sapphire crystal £15

3. Crown and stem £10
4. Complete movement replacement £25

5. New polyamide/carbon bezel £8

6. Stainless/titanium bezel £POA

Note: Mineral glass replacement for models S3000 and P6500 comes as a complete sealed assembly with polyamide case which includes all dial ring Traser lights - cost £20

All work is carried out by skilled craftsmen in our own workshops equipped with the very latest Swiss test equipment using only genuine H3/Traser® parts from the manufacturer in Switzerland.

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WATER RESISTANCE

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All watches returned for repair are thoroughly tested before despatch.

Each watch is tested under pressure to ensure your watch is properly sealed against moisture or leaks.

A major feature of your Traser® or H3 watch is it's water resistance. The degree of water resistance, indicated on the dial or the case back, is generally expressed as a depth in water, e.g. 30, 100 or 200 meters. You may also see this expressed as ATM, an abbreviation for atmospheres -1 ATM or atmospheres equates to 10 meters of water depth.

There are several features that make your watch water resistant. These are "O” rings or rubber gaskets in the case back and winding crown. The numeral/sapphire crystal is set in a nylon gasket.

ISO or DIN standards for water resistance state that "to be properly described as water resistant a watch must resist entry of water for 30 minutes at a depth of 1 meter, followed by 90 seconds at 20 meters depth".

This is a purely arbitrary set of parameters and tests are carried out under carefully controlled conditions which bear little resemblance to real life situations. This test is also very impracticable for the watchmaker.

Your watch is tested by the "dry" method. The watch is placed in a special chamber where compressed air is pumped to various levels of pressure. This chamber houses a very sensitive gauge which measure how much the watchcase deflects under pressure.

If the water resistance is good it will deflect inwards and remain deflected giving a good result. If the case leaks it will deflect initially but will rapidly return to its "normal" state as the pressure inside the watch equalises with the chamber pressure. The ceramic measuring sensor will detect this change in dimension and indicate a leak thus failing the watch.

After service by us your watch must pass this test prior to return to you.

CONDENSATION

Condensation on the inside of the glass is generally an indication that there may be a problem. However, condensation will occur when a warm watch is suddenly exposed to a cold environment i.e. if you enter cold water on a warm day. In normal circumstances this will appear as a fine mist and will disappear in a minute or so when the watch warms up. This is normal as the air inside your watch will have a small amount of water vapour as is normal humidity in the atmosphere.

If however the misting appears as clearly definable droplets of water and does not clear quickly when warm, then it signifies that water has entered the case. This will NOT evaporate of its own accord and will need to be removed.

There is a high probability that the rest of the inside of the watch is similarly affected. A full overhaul is required as soon as possible to prevent rusting and serious corrosion by the battery which contains some very anti-social characteristics if its power is discharged rapidly through short circuit.
Water damage will generally result in catastrophic damage so always ensure your watch crown is securely in place before exposure to water